Frequently Asked Questions
What do I need to host or attend a WebMeeting123 meeting?As a meeting host or presenter, you will need to install and run WebMeeting123 on your desktop computer. Currently only Windows XP and 2000 are supported. Meeting attendees only need a web browser and Macromedia Flash Player 7, which works on most major OS. Click here for details of the system requirements. Back to TopWhat type of internet connections do I need?If you are only showing slides or drawing on a whiteboard, a dial-up modem connection may work. However, if you are sharing your desktop and/or webcasting audio, a broadband connection (DSL, Cable or T-1) is required for good performance. Generally, you need to have at least 100 kbps of upload speed to share your desktop applications. Click here for information about testing your upload speeds. Back to TopHow many attendees can be in a meeting?WebMeeting123 LE currently has a limit of 10 attendees per meeting. WebMeeting123 Pro currently is limited to 25 attendees per meeting. WebMeeting123 Pro 100 supports 100 attendees. Please contact WebMeeting123 if you need to support more attendees. Back to TopWhat languages do WebMeeting123 products support?All WebMeeting123 products are Unicode compatible and can support any language. You can add new languages by translating a single language file in WebMeeting123. WebMeeting123 plans to make available more languages in the near future. If you want to help us add a language, please contact us. . Back to TopAre WebMeeting123 meetings firewall friendly?WebMeeting123 meetings are firewall friendly and do not require any special configuration of your firewall. All versions of WebMeeting123 use standard HTTP/FTP protocols and ports. As long as you can access a web server, you should be able to host or attend a WebMeeting123 meeting. Back to TopHow secure are WebMeeting123 meetings?WebMeeting123 offers 128-bit SSL encryption encryption for your meetings. An SSL certificate is a digital certificate that authenticates the identity of a Web site to visiting browsers and encrypts information for the server via Secure Sockets Layer (SSL) technology. A certificate serves as an electronic “passport” that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser will access the server’s digital certificate and establish a secure connection. WebMeeting123 meeting contents are uploaded on the fly during a meeting by the meeting host. Meeting attendees need to have access to a meeting URL to attend a meeting. In addition, you can set a meeting password. The meeting contents are removed from the web site once a meeting is finished, unless the meeting is recorded. A recorded meeting can be protected with a password, or exported to a local drive and then removed from a web server for maximum security. Back to TopCan I have multiple presenters in the same meeting?WebMeeting123 Pro allows multiple presenters sharing their desktops or contents in the same meeting. During a meeting, the meeting host can promote anyone to be a presenter. The presenter needs to download and install a free copy of WebMeeting123 to share his desktop. WebMeeting123 LE does not support multiple presenters. Back to TopCan I transfer my WebMeeting123 license to another PC?You can activate WebMeeting123 with a single license key on up to two PCs at the same time, provided that you are the primary user of both computers. You can also transfer the license from one PC to another. To transfer the license, select "Transfer License" in WebMeeting123's Help menu on the computer you are transferring the license from. This will deactivate the license and WebMeeting123 on that PC. You can then use the license key to activate WebMeeting123 on the PC you are transferring the license to. Uninstalling WebMeeting123 does not deactivate a license. You must use Transfer License to move a license to another PC. Back to TopWhy is there a long delay when I share my screen?Screen sharing delay is generally between 1 to 5 seconds, depending on your network speeds and sharing size. If you are experiencing a long delay, you should run "Meeting Room Check" using WebMeeting123 or WebMeeting123 Pro to verify your network speeds are sufficient to handle screen sharing. You need to have at least 100 kbps of upload speed to share your screen. You can also reduce the sharing window size to 800 x 600 or less. The following is a typical result from running "Meeting Room Check" with a broadband connection. If your "HTTP request latency" is longer than 300 ms, you should try to connect to different web servers to find out if the problem is with the web server or your PC. If the latency problem remains after trying different web servers (including WebMeeting123's web server), you may want to check with your network administrator to find out what's causing the delay. Your network router may be adding additional delay because of firewall, proxy, or DNS settings.
The following DOS commands can help you diagnose your network latency problems. In Windows XP, click "Start | All Programs | Accessories | Command Prompt." In the command window, type:
Replace the server address with your own to test your own server. The average response time should be <100ms for a typical broadband connection. To identify any bottlenecks in network connections, type the following command:
You will see the response times for each hop to the server. The first hop is
typically to your router or modem. If the response time is long or timed out, it
may indicate you have a problem within your own network. Spyware or anti-virus
software may also introduce delays. For an explanation of "tracert", see Back to TopDo you support animation effects in PowerPoint?WebMeeting123 allows you to import Flash slides created with third-party applications, such as FlashSpring Pro, that includes animations. In addition, you can use screen sharing to show your desktop while running your PowerPoint presentation. Screen sharing will show any animation or transition effects you have in the presentation. Back to TopCan I give control of my desktop to another person?You can grant control of your desktop during a screen sharing session in WebMeeting123 Pro and Pro-100 starting from version 2.0.24. Your firewall or network must allow WebMeeting123 or a web browser to make an outbound TCP connection at a port ranging between 5500 and 6000. Back to TopDoes WebMeeting123 support video?WebMeeting123 doesn't have built-in support for video but you can use screen sharing to show any video on your desktop. The video can be live video from a camera, a streaming video from a web site, or a desktop video file. You should use the smallest sharing window to have good performance. The video window should be no larger than 320 x 240 or the motion may become jerky. You need to have at least 200 kbps of upload speed to share desktop video. There may be a longer delay when sharing video. Some video players, such as Windows Media Player, play video in an overlay mode, which is not supported by WebMeeting123's screen sharing. You should disable overlay video display in the video player you use. Instructions for disabling overlays in Windows Media Player, QuickTime, RealPlayer and Winamp are here. You can also turn off the overlay mode globally through Windows as shown here. On Windows XP, go to Display Properties > Settings Tab > Advanced Button > Troubleshoot Tab. Set the Hardware Acceleration slider to one of the first three notches. For a more detailed explanation about disabling overlays, please see: Back to TopCan I record a meeting?WebMeeting123 Pro allows you to record a meeting, including all meeting events, desktop sharing, chat messages, whiteboard, presentation slides, polling questions, and audio as a synchronized Flash movie that can be be played using a standard web browser. The meeting is recorded on the meeting web site and is available for viewing online immediately after the meeting is ended. The meeting events are indexed and you can randomly jump to an event during a playback. You can record audio from a microphone as well as two-way conversations from an internet phone, such as Skype. To record from a telephone or a teleconference, you can use a phone-to-pc adaptor, such as DynaMetric TMP-636S, which connects your phone to the PC's audio input. Back to TopCan I export a recording or do podcasting?WebMeeting123's meeting recordings can be exported to your local drive for off-line playback, CD-ROM, DVD distribution, or podcasting. You can export the complete recording in the HTML format, which includes the audio and all meeting events. With version 1.0.43 or above of WebMeeting123 Pro, you can also export only the audio in the MP3 format, which can be played using any MP3 player, such as the iPod. Back to TopDoes WebMeeting123 support audio conference calls?WebMeeting123 and WebMeeting123 Pro has built-in support for audio conferencing. You can obtain a free personal audio conference number and access codes to be used in all your meetings. You can also use any other audio conference service with WebMeeting123. WebMeeting123 Pro can record and webcast any conference call audio connected through a microphone input. You will need to have a telephone-to-pc connector to record or webcast your telephone calls. Click here for more details. Back to TopDoes WebMeeting123 include voice over IP?WebMeeting123 Pro supports one-to-many live voice webcast, which allows you to host a large webinar without using conference calls. Both WebMeeting123 and WebMeeting123 Pro support Skype, a popular internet phone service. You can:
WebMeeting123 Pro adds the following support for Skype:
Click here for more details. Back to TopWhy is my firewall or anti-virus software blocking WebMeeting123?Personal firewall software, such as Norton internet Security or McAfee, may block any unrecognized program trying to access a web server from your PC. The firewall software typically will prompt you to allow or reject WebMeeting123's access to an outside web server. You should always allow it. If you are using Norton internet Security, you can click on Personal Firewall/Configure/Programs and see internet access settings for a list of programs. If you still have problems, please turn off the personal firewall and try again. Back to TopWhy do I get a "Couldn't start screen sharing" error?If you cannot start a meeting or screen sharing, please make sure the following program's internet access is not blocked by a firewall, such as Norton internet Security or McAfee.- WebMeeting123 (WebMeeting123.exe) or WebMeeting123 LE (WebMeeting123le.exe) See Why is my firewall or anti-virus software blocking WebMeeting123 for more details Back to TopWhy does my email program display incorrect meeting information?When you send an email invitation from WebMeeting123, it uses "mailto" to launch your default email program and fill in the email body with your meeting URL. Make sure you have a default email program set up. To set up a default email program in Windows, click "Control Panel/internet Options/Programs". Eudora 6.2 or earlier has a bug that causes it to not parse the mailto URL correctly. This problem has been fixed in Eudora 6.2.3.0 beta. Visit http://eudorabb.qualcomm.com/printthread.php?t=120 for more information. Double-byte languages are not currently supported when sending a meeting invitation via email. Back to TopRevised: April 10, 2007 . |
